Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

• Answer HR Helpline Calls- in team member’s native language; including both English and French Canadian
• Act as initial escalation for Canadian inquiries
• Respond to inquiries in accordance with established Service Level Agreement (SLA)
• Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system, Support Hub (employee portal)
• Provide general answers and solutions to inquiries and requests associated with human resources matters (payroll, pre-employment background checks, new hire support, compensation, leaves, separation process, employee concerns, administration support, etc.)
• Support French Canadian team members with their HR Service Center and Pre-employment (hiring and onboarding support) and administration needs
• Ensure process excellence, compliance and effective service delivery of HR administrative programs.
• Develop and maintain working relationships with HR Business Partners and functional areas
• Educate team members of HR Shared Services available to them and encourage self-service tools such as Support Hub and Workday
• Process, enter and approve transactions in Workday, maintaining accurate data entry (address changes, legal names changes, etc.)
• Document intake from team members and escalate as needed by transferring the case to the appropriate resource
• Interpret HR policies and address team members and manager questions and escalate to departments as appropriate
• Assist with the development of knowledge base articles and translations as needed

• Assist in the transition of HR administrative processes to the newly established HR Administration team, often moving work from HR field roles to the centralized administration function. 
• Partner with HR business partners, HR Operations, other key HR groups and IT as needed for transitioning and streamlining HR administrative processes.
• Acts as key liaison point between Canada HR and US HR to support team member needs
• Assist in ensuring HR administrative processes are streamlined and effective to include control reporting to detect process breakdowns.
• Participate in initiatives and projects as required
• Demonstrate customer obsession with a customer service and team member first
• Other duties as assigned.
   

Requirements:

Education & Experience:

• 2-5 years of HR Shared Services or relevant Human Resources related experience
• Proficiency in French Canadian (both written and spoken)
• Strong French Canadian language abilities
• Proficiency in Canadian laws and regulations
• Strong customer service orientation
• Hands on experience with Human Resources Information System software
• Working knowledge of Microsoft Excel, Access, Word and Outlook
• Strong written and verbal communication skills
• Must be able to multi-task and prioritize urgency of requests
• Attention to detail and motivation to get the job done
• Proven discretion in handling confidential matters
• Associate’s Degree or equivalent work experience required
• Workday or other HRMS experience preferred
• HR functional knowledge
• Understanding of effective HR administration processes
• Ability to organize, analyze, summarize and present data in a meaningful way for all levels of audiences
• Trust and integrity; ability to maintain confidential and sensitive information
• Exceptional collaboration, listening, written and verbal communication skills
• Critical thinking and problem-solving abilities
• Ability to work effectively in a team environment

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.  All duties must be performed according to Sunbelt’s safety policies and guidelines.  Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt’s policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.