Customer Care Specialist - Bilingual in Orlando, FL at Sunbelt-Rentals

Date Posted: 9/19/2023

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

The Customer Care Specialist provides exceptional, professional and efficient service to in-bound retail customers for the Tool Rental Fulfillment Center and the Retail Service Centers. Based from our Tool Rental Fulfillment Center, this position is considered the company’s front line contact with the customer and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Position Responsibilities:

  • Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
  • Qualifies inbound customer contacts to understand projects and explain what equipment would best help to successfully complete the project safely and efficiently
  • Builds relationships with customers to make them feel important and their business appreciated to ensure return business
  • Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups in relation to our Tool Rental Fulfillment Center (TRFC) and support of the Retail Service Centers (RSC)
  • Meets, greets, and services walk-in customers at the Tool Rental Fulfillment Center
  • Assists with training customers and Sunbelt personnel on the safe and efficient operation of rental tools
  • Maintains open communications with the local General Tool branches and RSC to coordinate the fulfillment of orders and other operational aspects of the business
  • Maintains an open communication channel between the Customer Care department and the other departments within the TRFC
  • Always displays a positive and enthusiastic attitude with our customers
  • Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
  • Makes recommendations for improvement of all existing processes and procedures


Education & Experience:

  • Excellent interpersonal, written, and oral communication skills
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
  • Must be a strong team player and enjoy supporting others to “get things done”
  • Must display a positive, enthusiastic, helpful and professional attitude at all times
  • Strong PC systems and typing skills (CRM, email, chat)
  • Previous experience in a call center customer service role preferred
  • Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 preferred
  • Previous equipment rental or construction industry experience preferred

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.  All duties must be performed according to Sunbelt’s safety policies and guidelines.  Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $14.53 - 19.98

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

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