Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

The Manager, Product Support, acts as a strategic liaison between Sunbelt Rentals service employees and manufacturers/suppliers. The core focus of this position will be to manage Field Technician Product Support processes and team members.

Position Responsibilities:

• Team Leadership: Hire, train, mentor, and coach Field Technician Product Support team members to ensure timely and accurate assistance with equipment repairs.
• Diagnostic Support: Oversee proactive responses to Diagnostic Trouble Codes (DTCs), assign support roles, and maintain a knowledge base of solutions by equipment type.
• Supplier & Manufacturer Coordination: Centralize supplier contacts, identify underperforming vendors, and cultivate strong relationships with manufacturer support teams.
• Telematics & Remote Tools: Collaborate with the Connected Team for telematics monitoring, remote diagnostics, calibration, and programming technologies to reduce breakdowns and improve service.
• Data & Reporting: Track support requests, maintain databases of repeat failures, and design reporting tools to inform field, support, and manufacturer teams.
• Continuous Improvement: Promote ongoing enhancements in maintenance, repair, and operational procedures through data analysis and cross-functional collaboration.
• Communication: Provide consistent updates to Executive, Regional, District, and Branch teams to align support efforts with business goals.
• Technical Expertise: Stay current on equipment changes, especially in telematics and diagnostics, to ensure the team’s capabilities evolve with manufacturer advancements.

Requirements:

Education & Experience:

• Bachelor’s degree in business or related field, or equivalent experience; 5+ years in equipment maintenance and repair, with 3+ years in team leadership preferred.
• Strong mechanical background and familiarity with telematics, diagnostics, and remote intervention technologies.
• Proficient in MS Excel, Word, PowerPoint; experience with Wynne and relational databases like SQL Server, Viewpoint, ServiceNow, Salesforce, and Access.
• Skilled in designing and maintaining reports using database tools and queries.
• Excellent communicator with strong negotiation and influencing skills across all organizational levels.
• Proven success in managing cross-functional projects and driving results in complex environments.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.  Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.  All duties must be performed according to Sunbelt’s safety policies and guidelines.  Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job.  The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground