Fleet Management Account Manager, Load Banks

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:
The Fleet Management Account Manager serves as the primary relationship owner for customers
participating in Sunbelt Rentals’ Load Bank Fleet Management Programs. This role manages
customer-owned load bank assets, ensures accurate tracking within Sunbelt systems, coordinates customer needs, assists in billing reviews and drives customer satisfaction and program growth. 
 

Position Responsibilities:
Customer Relationship Management
• Serve as the dedicated point of contact for Fleet Management customers and liaison between customers and the fleet management operations team
• Develop strong customer relationships through proactive communication and account reviews
• Understand customer operational needs and resolve escalations quickly

Fleet Program Administration
• Help and deliver regular reporting to customers
• Support the operations team to ensure correct tracking of assets, coordinate shipments, transfers, receiving, and documentation, operational & technical coordination, provide repair estimates, updates, and completion notifications, track turnaround times and ensure SLA compliance

Reporting & Program Performance
• Prepare and deliver fleet performance reports
• Support billing accuracy and invoice review
• Identify opportunities for program improvement and expansion
• Partner with leadership to support renewals and new opportunities
• Participate in customer meetings and program presentations
• Identify cross-sell opportunities across Sunbelt’s Power portfolio
• Any tasks required for customer satisfaction and success of the fleet management program

Requirements:
Education & Experience:
• 5+ years in account management, service coordination, or equipment operations
• Power Distribution or Power & HVAC, commissioning, data center experience strongly preferred
• Familiarity with load banks and electrical testing equipment is a plus
• Wynne system and CRM experience ideal
• Strong organizational, communication, and problem-solving skills

Competencies:
• Customer Focus
• Technical Aptitude
• Detail Orientation
• Collaboration
• Problem Solving
• Success Measures / KPIs
• Customer satisfaction and retention
• Growth within assigned programs
• SLA compliance