Operations Manager

Build Your Career. Power the Industry.

From the smallest jobsite to the biggest project, Sunbelt Rentals is where equipment, safety, and service come together. We’re looking for a Operations Manager who is passionate about customer service, team development, and operational excellence.

If you thrive in a fast‑paced environment and enjoy leading people while driving performance, this role is for you.

Position Objective

The Operations Manager supports daily Profit Center operations with a strong focus on:

• Exceptional customer service
• Employee development and engagement
• Fleet utilization and asset quality
• Operational efficiency and profit maximization

This role partners closely with the Profit Center Manager to ensure consistent execution of Sunbelt standards while maintaining a safe, well‑organized facility.

Key Responsibilities

• Partner with the Profit Center Manager to develop and maintain rental operation standards
• Ensure compliance with company policies, procedures, OSHA, DOT, and safety regulations
• Maintain customer service levels above company standards
• Deliver a consistent service message across all customer‑facing team members
• Train, coach, and develop rental operations staff
• Improve equipment quality and reduce driver loading time
• Manage fleet quality control and associated rental costs
• Set clear, measurable objectives and motivate teams through ongoing evaluation and feedback
• Maximize operational efficiencies and recommend process improvements
• Manage yard operations to ensure safety, organization, and productivity
• Conduct safety audits, training, and daily/weekly truck inspections
• Oversee HR administration including scheduling, payroll, and documentation
• Explain billing procedures clearly to customers to build trust and transparency
• Assist customers in determining rental needs through strong product knowledge
• Monitor inventory levels and communicate needs to management
• Lead daily meetings to review objectives, safety topics, and priorities
• Maintain clean, organized, and safe premises

Qualifications

Education & Experience

• 3+ years in the rental equipment or construction industry
• 1+ year of operations, retail, or people management experience

Skills & Knowledge

• Strong leadership and team‑building abilities
• Excellent organizational and problem‑solving skills
• Proven ability to identify issues and implement corrective actions
• Solid working knowledge of construction equipment
• Effective written and verbal communication skills
• Basic proficiency in MS Office, Outlook, internet systems, and Wynne (or similar ERP systems)

Why Sunbelt Rentals?

At Sunbelt Rentals, we care about our people, their safety, and their futures. We offer a comprehensive and competitive benefits package designed to support you at work and at home, including:

• Competitive pay and performance‑based opportunities
• Medical, dental, and vision coverage
• RRSP match
• Paid time off, paid holidays, and sick time
• Career advancement and internal promotion opportunities
• Ongoing training and professional development
• Employee Assistance Program (EAP)
• Safety‑first culture with industry‑leading training

Ready to Make an Impact?

Join a company that values leadership, accountability, and growth. Apply today and build your future with Sunbelt Rentals.

Sunbelt Rentals is an Equal Opportunity Employer and supports diversity in the workplace.